Privacy policy

Placing an order

Browse the Kvartika Crystals catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

You will then be asked to provide us with your shipping and payment information. 

Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Pricing Policy

The product prices listed are current and updated. However, these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.

All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at Kvartika Crystals.com are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Kvartika Crystals is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. 

Cancellation Policy

If you wish to cancel your order, you can do so by sending us an email on contact@kvatikacystals.com within 24 hours of placing the order. You can also call our Customer Care on +91- 8509 90522 (Timings: 9:30 am - 7 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in New Delhi by courier. And they will be delivered within 3-5 business days to your doorstep. 

Order Deliveries Will Be Made Between

  • 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
  • Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. However, the brand takes no responsibility for goods signed by an alternative person.
  • Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
  • Kvartika Crystals is not responsible for damage after delivery.
  • For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
  • Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
  • The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
  • The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
  • The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes/Convenience charges, etc. on arrival in the destination country.
  • In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
  • Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.