How to Initiate a Return or Exchange
Step 1: Contact Us
Email: returns@kvartikacrystals.com
WhatsApp: [Number]
Subject: Return/Exchange Request - Order [Your Order Number]
Provide:
- Order number
- Reason for return/exchange (brief description)
- Photo of the crystal (if damaged)
Step 2: Receive Return Authorization
We'll respond within 24-48 hours with:
- Return authorization code
- Shipping instructions
- Prepaid return label (if applicable)
Step 3: Pack & Ship
Please return:
- The crystal in its original packaging
- Certificate of Authenticity
- Any included guides or materials
We shall arrange courier for reverse pickup.
Step 4: Inspection & Resolution
Once we receive and inspect your return:
- Refund processed within 7-10 business days (original payment method)
- Exchange crystal shipped within 3-5 business days (if you prefer exchange)
- Cashback issued (if you're claiming the 101-day satisfaction bonus)
Refund Process
Refunds are issued to the original payment method:
- Credit/Debit Card: 7-10 business days (depending on your bank)
- UPI/Net Banking: 5-7 business days
- Wallet (Paytm, PhonePe, etc.): 3-5 business days
You'll receive email confirmation once the refund is processed.
If you're returning due to personal preference after trial, original shipping charges are non-refundable (but the crystal cost is fully refunded).
What Happens to Returned Crystals?
Returned crystals are never resold.
Each Kvartika Destiny Crystal is activated for a specific person and intention.
Once it's been in someone's space, it carries that energetic imprint.
Returned crystals are either:
- Ritually cleansed and donated to spiritual centers, schools, or healing spaces
- Repurposed in our research and development process
- Respectfully retired if damaged
You'll never receive someone else's crystal. Ever.